This is who we are.
Guy Arnold
Guy is the creator and owner of greatorpoor.com. He is an experienced manager, entrepreneur & customer service professional. His experience has mainly been gained in the leisure industry, where 'customer delight' is vital. He has set up and run a successful customer service policy and survey for a FTSE 100 company and organisations large and small, public and private throughout the UK and Ireland.
Alison Arnold
Alison is Guy's wife and mentor. She is also an experienced customer service professional, having worked with Guy on many joint projects. She has also had a successful career in sales, winning awards at Beechams, and Stena line among other companies. She is also full time mother to 3 boys.
Tim Sayers
Tim is an experienced board level professional with a successful track record in business management in the UK and Europe, with a particular aptitude for developing business through building strong relationships. His expertise stretches across a broad cross section of market sectors, including hospitality, soft drinks, beer, grocery & foodservice wholesaling and global market information.
Trained at the Ritz in Piccadilly, operator of several pubs, senior manager of large corporations and board director of medium size organisations and business start ups, Tim has experienced customer service at all levels. Fundamental to Tim’s success has been putting the customer first and being passionate about helping people and businesses to succeed.
“Great or Poor is truly enlightening material, based on sound principles and just doing the simple things right. I am very excited at the prospect of working with Guy and being involved with Great or Poor and bringing light to other people’s lives helping them turn satisfied customers into raving fans”.
Our aim: highest quality development, at sensible prices.
Our mission: to make a REAL difference. 